About Us/Home

About Us

Firstcall Healthcare Services was established in 2009, in West Midlands, to provide qualified nurses and healthcare assistants to NHS hospitals, residential, nursing, dementia and mental health establishments. The business is owned and operated by Registered Nurses. Bal Brar is a former Nursing Home Manager, who understands the demanding needs of the care industry. Our vast experience provides the edge in quality placement services. I maintain our NMC registration and I am RCN MEMBERS. We uphold the highest standards in Nursing Practice.

FHS are proud to be an independent, family-run company, with the well-being of our staff and clients at the heart of our business.

The growth of the business and client base is testament to the quality of our service and our ability to match the correct staff with the correct clients on a regular and consistent basis.


Client Services/Recruitment

Our aim is to build, maintain and leave a lasting positive impact among all our clients. We pride ourselves in providing superior services delivered by our dedicated caring team. We have a wealth of experience and expertise to meet all of our clients staffing and care needs.

We ensure all staff training and qualifications are up to date and more importantly up to the required standard, allowing our staff to have the skills and the up to date knowledge to work competently.


Need a Nurse/ HCA Now (make a link)

Booking staff: you can book shifts via following methods: by E-mail, by fax or telephone
Our Registered Nurses and Care Assistants can be booked on an AD-HOC or ongoing basis, Short notice, single shift covers for your immediate needs.


Upon your request, we will advertise, interview and introduce suitable, qualified staff for your final interview (terms and conditions apply)

Short Term/ Long Term

Cover is often required for maternity leave, annual leave or long-term illness.

24-hour Staffing Coordinators

Our Staffing Coordinators are available twenty-four hours a day, seven days a week, and 365 days a year. Our Administration team and our D.O.N. (Director of Nursing) are available between Monday to Friday.

Customer Focus

We never fail to remember that the customer is the reason we are in business.


We conduct our business within an ethical framework of honesty and fairness.


We believe in teamwork and communication to achieve our common goal. We work to resolve differences in a positive, appropriate and forthright manner. We foster an environment where employees are challenged, fulfilled, rewarded and recognized.


We are committed to personal and professional growth, and to constantly building and improving our business.


We are committed to delivering the finest quality services, and can be relied upon for our knowledge, accuracy, consistency, efficiency, and responsibility.

In order to deliver a quality services FHS depends on the skills and dedication of its workers. We therefore invest in our staff in a way that values them as our best asset. We are proactive in responding to complaints, comments and feedback we receive from our clients, staff and anyone concerned about the service we provide.

Satisfaction surveys and spot checks are performed by compliance managers to monitor the quality of our work force.